1. Who we are
LionPort Group Ltd is the controller responsible for the personal information described in this notice.
LionPort Group Ltd, Company No. 17403547, registered in England and Wales. Registered office: 14 Gosford Way, Polegate, England, BN26 6DS.
You can contact us at office@lionportgroup.co.uk or on 01323 902818.
2. Information we collect
Depending on how you contact or work with us, we may collect:
- Your name and contact details, including your email address and telephone number.
- Property and project information, including site addresses, requirements, photographs and documents you provide.
- Communications between you and LionPort Group.
- Quotation, contract, invoice, payment and project-administration records where work proceeds.
- Business contact details for clients, suppliers, tradespeople and professional advisers.
3. How we obtain your information
We normally receive information directly from you by telephone, email, during a site visit or through your dealings with our team. We may also receive relevant project information from somebody acting for you or involved in managing the property, such as an estate agent, landlord, property manager or facilities manager.
4. How and why we use it
We use personal information where necessary to:
- Respond to enquiries, arrange inspections and prepare quotations.
- Take steps before entering into a contract and deliver agreed work.
- Coordinate the appropriate trades and manage projects safely and effectively.
- Keep appropriate business, project and financial records.
- Meet our legal, tax, insurance and regulatory obligations.
- Protect our legitimate business interests, resolve concerns and establish or defend legal claims.
Our lawful bases will usually be taking steps at your request before a contract, performing a contract, complying with a legal obligation, or our legitimate interests in operating and protecting our business. Where consent is required, you may withdraw it at any time.
We do not currently use personal information for general email marketing.
5. Who we share information with
Where necessary, we may share relevant information with:
- Members of our team and the tradespeople or subcontractors involved in your project.
- Service providers supporting our email, communications, IT, website and business administration.
- Accountants, insurers, legal advisers and other professional advisers.
- Public authorities, regulators or law-enforcement bodies where disclosure is required by law.
We do not sell personal information.
6. International transfers
Some technology providers may process information outside the UK. Where this happens, we take reasonable steps to ensure that appropriate protections required by UK data-protection law are in place.
7. How long we keep information
We keep personal information only for as long as it is reasonably needed. Enquiries that do not proceed are generally retained for no longer than 24 months after the last meaningful contact. Project, contract and financial records are generally retained for up to seven years after the work ends, unless a longer period is required by law or is reasonably necessary in connection with a dispute or legal claim.
8. How we protect information
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people who need the information for a legitimate business purpose.
9. Your rights
Depending on the circumstances, you may have rights to request access to your personal information, correct it, have it deleted, restrict or object to its use, or receive a portable copy. You may also withdraw consent where consent is the lawful basis being used.
To exercise a right, email office@lionportgroup.co.uk. We may need to confirm your identity before acting on a request.
10. Complaints
Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
11. Changes to this notice
We may update this notice when our services, systems or legal obligations change. The current version will always be published on this page.